How to Configure NTRVSTA for Multilingual Phone Screens in 30 Minutes

In 2026, the demand for multilingual capabilities in recruitment has surged, with 70% of companies reporting challenges in sourcing diverse talent. Configuring NTRVSTA for multilingual phone screens is not just a feature; it’s a necessity for organizations looking to engage effectively with a global candidate pool. This guide will walk you through configuring NTRVSTA to conduct phone screenings in multiple languages, ensuring you can reach and assess candidates in their preferred language within just 30 minutes.

Prerequisites for Configuration

Before diving into the configuration process, ensure you have the following:

• NTRVSTA Account: Ensure you have an active account with administrative privileges.
• ATS Integration: Confirm that your Applicant Tracking System (ATS) is integrated with NTRVSTA. Supported systems include Lever, Greenhouse, and Bullhorn.
• Time Estimate: Set aside approximately 30 minutes for the configuration process.

Step-by-Step Configuration Process

Step 1: Log into NTRVSTA

Access your NTRVSTA dashboard. Ensure you are logged in with your admin account to gain full access to configuration settings.

Step 2: Navigate to Settings

Locate the "Settings" tab on the left sidebar of the dashboard. This section contains all configuration options for your phone screening process.

Step 3: Configure Language Preferences

Under the “Language Settings” section, you will see options for multilingual configurations.

• Select Languages: Choose from the available languages, including Spanish, Portuguese, Mandarin, and more. You can select multiple languages based on your recruitment needs.
• Save Changes: Click “Save” to apply your language preferences.

What You Should See: A confirmation message indicating that language preferences have been updated.

Step 4: Customize Phone Scripts

Navigate to the “Phone Scripts” section. Here, you can customize screening questions for each selected language.

• Add Scripts: Click “Add New Script” for each language. Input your screening questions and answers in the respective language.
• Review and Save: Ensure all scripts are clear and culturally relevant, then save your changes.

Expected Outcome: Each language will have distinct scripts tailored to the candidate demographic.

Step 5: Test Multilingual Functionality

Conduct a test screening to ensure the multilingual setup works as intended.

• Initiate Test Call: Use the “Test Call” feature to simulate a screening in one of the selected languages.
• Evaluate Performance: Listen for clarity and comprehension in the selected language.

What You Should See: A successful test call with clear communication in the chosen language.

Step 6: Final Review and Launch

After testing, finalize your settings. Review all configurations to ensure accuracy.

• Check Compliance: Verify that your phone screening process meets local language requirements and compliance standards.
• Launch: Enable the multilingual screening feature for live candidates.

Expected Outcome: Your NTRVSTA configuration is now ready, allowing you to conduct multilingual phone screenings effectively.

Troubleshooting Common Issues

1. Language Not Appearing: Ensure the language settings were saved correctly.

   • Solution: Revisit the language preferences and confirm selections.

2. Script Errors: Questions may not translate well.

   • Solution: Consult with a native speaker to refine the scripts.

3. Integration Issues: ATS may not sync properly.

   • Solution: Check integration settings or contact support.

4. Test Call Fails: Call may not connect.

   • Solution: Verify your internet connection and system settings.

5. Compliance Alerts: Notifications for language compliance.

   • Solution: Review local regulations and adjust scripts accordingly.

Timeline

Most teams complete the multilingual configuration in 30 minutes or less, provided prerequisites are met.

Conclusion: Key Takeaways

1. Prepare: Ensure your NTRVSTA account and ATS integration are ready before starting.
2. Customize: Tailor screening questions to fit cultural contexts for each language.
3. Test: Always conduct test screenings to validate functionality and clarity.
4. Review Compliance: Double-check that your multilingual processes meet local regulations.
5. Leverage Data: Utilize insights from screenings to adapt your recruitment strategies for better engagement.