How to Set Up AI Phone Screening with iCIMS in 2026

In 2026, the recruitment landscape has evolved significantly, with 72% of companies adopting AI technology in their hiring processes. One of the most effective applications is AI phone screening, which can cut candidate screening time from 45 minutes to just 12 minutes. This article provides a step-by-step guide to setting up AI phone screening with iCIMS, allowing your recruitment team to streamline processes and enhance candidate experience within a mere two hours.

Prerequisites for Successful Setup

Before diving into the setup process, ensure you have the following:

1. iCIMS Account: An active iCIMS account with admin access.
2. NTRVSTA Account: A registered account with NTRVSTA for AI phone screening services.
3. Integration Permissions: Ensure that your iCIMS account has permissions to integrate with third-party applications.
4. Time Estimate: Allocate approximately 2 hours for the setup process.
5. Team Readiness: Involve key stakeholders from HR and IT to assist with integration and testing.

Step-by-Step Setup Instructions

Step 1: Log into iCIMS

Begin by logging into your iCIMS account. Ensure that you have admin rights to access the necessary settings for integrations.

What You Should See: The iCIMS dashboard displaying your recruitment metrics and settings.

Step 2: Navigate to Integrations

From the dashboard, go to the "Settings" menu and select "Integrations." This is where you will configure the connection to NTRVSTA.

What You Should See: A list of available integrations and options to add new ones.

Step 3: Add NTRVSTA Integration

Click on “Add New Integration” and search for NTRVSTA. Follow the prompts to authorize the integration, ensuring you input any required API keys or credentials.

Expected Outcome: Successful integration confirmation with NTRVSTA.

Step 4: Configure AI Phone Screening Settings

Once integrated, navigate to the NTRVSTA settings within iCIMS. Here, you can customize screening questions, scheduling preferences, and candidate notifications.

What You Should See: A configuration screen allowing you to set specific parameters for your AI phone screenings.

Step 5: Test the Integration

Run a test by selecting a candidate from your iCIMS database and initiating an AI phone screening. Monitor the process to ensure that the integration works as expected.

Expected Outcome: A successful AI phone screening with candidate responses captured in iCIMS.

Step 6: Train Your Team

Conduct a brief training session with your recruitment team to familiarize them with the new process and how to interpret AI screening results.

What You Should See: Increased team confidence in using AI phone screening tools.

Troubleshooting Common Issues

1. Integration Failure: Verify API keys and permissions in iCIMS.
2. No Candidate Responses: Ensure candidates are receiving screening invitations via email.
3. Screening Delays: Check NTRVSTA's operational status for any outages.
4. Data Synchronization Issues: Confirm that candidate data is properly syncing between iCIMS and NTRVSTA.
5. User Access Problems: Review user permissions for accessing the NTRVSTA integration.

Timeline for Completion

Most teams complete the setup of AI phone screening with iCIMS in approximately 2 hours, including testing and training. This quick turnaround allows your recruitment processes to become more efficient almost immediately.

Conclusion: Actionable Takeaways

1. Prepare Your Accounts: Ensure both your iCIMS and NTRVSTA accounts are ready before starting the integration.
2. Follow the Steps: Adhere to the outlined steps to avoid common pitfalls during the setup.
3. Test Thoroughly: Always run tests to confirm everything works as intended before going live.
4. Train Your Team: Equip your HR team with the knowledge to leverage AI phone screening effectively.
5. Monitor Performance: After implementation, track metrics such as candidate response rates and time saved in screening.

By integrating AI phone screening with iCIMS, you can reduce your candidate screening time and improve overall efficiency, positioning your recruitment team for success in 2026.