How to Integrate AI Phone Screening with Workday in 2026

In 2026, organizations that have adopted AI phone screening technologies are reporting a staggering 95% candidate completion rate, compared to traditional methods that often hover around 40-60%. Integrating these advanced tools with your existing HR systems, such as Workday, can streamline recruitment processes, reduce screening time dramatically, and improve candidate experiences. This guide will provide HR professionals with a clear, actionable roadmap to complete this integration in just two hours.

Prerequisites for Integration

Before diving into the integration process, ensure you have the following in place:

1. Workday Account: An active Workday account with administrative access.
2. NTRVSTA Account: A registered NTRVSTA account, which offers real-time AI phone screening.
3. Integration Permissions: Necessary permissions to modify integrations in Workday.
4. Estimated Time: Set aside approximately 2 hours for the entire integration process.

Step-by-Step Integration Process

Step 1: Access Workday Integration Settings

• What You Should See: Navigate to the "Integration" section in your Workday dashboard.
• Expected Outcome: Familiarize yourself with the available integration options.

Step 2: Create a New Integration System

• Action: Select "Create Integration" and choose "Web Service" as the type.
• Expected Outcome: A new integration setup page will appear.

Step 3: Configure NTRVSTA API Credentials

• Action: Input the API credentials provided by NTRVSTA.
• Expected Outcome: Successful connection message confirming that Workday can communicate with NTRVSTA.

Step 4: Set Up Data Mapping

• Action: Define how candidate data from Workday will flow into NTRVSTA.
• Expected Outcome: Data fields are correctly mapped, ensuring proper information transfer.

Step 5: Test the Integration

• Action: Run a test integration to ensure that data flows correctly.
• Expected Outcome: Confirmation that candidate data is being processed by NTRVSTA without errors.

Step 6: Go Live

• Action: Activate the integration and inform your team about the new feature.
• Expected Outcome: Real-time AI phone screening is now available for your recruitment process.

Troubleshooting Common Issues

1. Connection Errors: Verify API credentials and ensure no typos.
2. Data Mapping Failures: Check that all required fields are correctly mapped.
3. Integration Not Activating: Ensure you have the necessary permissions in Workday.
4. Delayed Candidate Responses: Confirm that NTRVSTA is set up to receive data in real-time.
5. Compliance Issues: Review compliance settings to ensure data handling meets regulations.

Timeline for Completion

Most teams complete this integration in 2 hours. However, depending on your familiarity with Workday and the specific configurations needed, it may take slightly longer.

Conclusion: Key Takeaways

1. Prepare Thoroughly: Ensure all accounts and permissions are in place before starting the integration.
2. Follow Steps Carefully: Adhere to the outlined steps to ensure a smooth integration process.
3. Test Extensively: Always run tests to confirm that the integration is functioning as expected.
4. Stay Informed: Keep up with updates from both Workday and NTRVSTA to leverage new features.
5. Monitor Performance: After integration, track metrics like candidate completion rates to assess the impact of AI phone screening on your hiring process.

Integrating AI phone screening with Workday not only enhances your recruitment process but also positions your organization to attract top talent more efficiently in 2026.