How to Integrate AI Phone Screening with iCIMS in Less Than 30 Minutes

As of February 2026, a staggering 75% of recruiters report that integrating technology into their hiring processes significantly accelerates candidate screening. Yet, many organizations still struggle with the implementation of AI phone screening solutions. This article will guide you through integrating NTRVSTA's AI phone screening with iCIMS in under 30 minutes, enabling your team to streamline recruitment and enhance candidate engagement.

Prerequisites for a Smooth Integration

Before diving into the integration process, ensure you have the following:

1. NTRVSTA Account: You need an active account with NTRVSTA.
2. iCIMS Admin Access: Admin-level access to your iCIMS account is required.
3. Estimated Time: Set aside approximately 30 minutes to complete the integration.

Step-by-Step Integration Process

Step 1: Log into Your NTRVSTA Account

Start by logging into your NTRVSTA account. Navigate to the integrations section to access the iCIMS integration settings.

What You Should See: A dashboard showing available integrations, including iCIMS.

Step 2: Generate API Keys

Within the NTRVSTA integration settings, generate your API keys. This will allow NTRVSTA to communicate with your iCIMS account.

Expected Outcome: API keys that you will use in the next step.

Step 3: Access iCIMS Integration Settings

Log in to your iCIMS account. Go to the "Integrations" tab and select "Add New Integration."

What You Should See: An option to input API keys and configure the integration.

Step 4: Input API Keys

Enter the API keys generated in Step 2 into the designated fields in iCIMS. Ensure that the keys are entered accurately to avoid any connection issues.

Expected Outcome: A successful API key validation message.

Step 5: Configure Screening Parameters

Set up your screening parameters within NTRVSTA, including the types of questions you want the AI phone screening to ask candidates.

What You Should See: A configuration screen allowing you to customize questions and criteria.

Step 6: Save and Test the Integration

Save your settings and run a test screening to ensure everything is functioning correctly. This test will confirm that candidates can be screened via phone using the integration.

Expected Outcome: A successful test screening with candidates receiving calls as expected.

Troubleshooting Common Issues

1. API Key Validation Fails: Double-check that the API keys were copied correctly without extra spaces.
2. Screening Calls Not Initiating: Ensure that your screening parameters are set correctly in NTRVSTA.
3. Integration Not Showing in iCIMS: Refresh the integrations page or log out and back into iCIMS.
4. Error Messages During Testing: Review the configuration settings for any discrepancies or missing information.
5. Candidate Not Receiving Calls: Confirm that the candidate's contact information is accurate and entered in iCIMS.

Timeline for Completion

Most teams complete this integration in less than 30 minutes, allowing for rapid deployment of AI phone screening capabilities.

Conclusion: Actionable Takeaways

1. Prepare in Advance: Ensure you have all necessary accounts and access rights before starting the integration.
2. Follow the Steps Carefully: Adhere to the outlined steps to avoid common pitfalls.
3. Test Thoroughly: Always run a test to confirm that the integration is working as intended before going live.
4. Monitor Performance: After integration, keep an eye on the metrics to ensure the AI phone screening is delivering the expected results.
5. Stay Updated: Regularly check for updates from NTRVSTA to utilize new features or improvements.

By following this guide, your organization can significantly enhance its recruitment efficiency, reducing time spent on screening and improving candidate experience.