How to Implement AI Phone Screening with iCIMS in Under 2 Hours

In 2026, companies are facing unprecedented challenges in talent acquisition, with a staggering 75% of organizations reporting difficulties in filling critical roles. Traditional screening methods are proving inefficient, leading to longer time-to-hire and higher candidate drop-off rates. AI phone screening is emerging as a solution, allowing recruiters to streamline the screening process significantly. This guide will show you how to implement AI phone screening with iCIMS in under two hours, optimizing your recruiting process while enhancing candidate experience.

Prerequisites for Implementation

Before diving into the setup, ensure you have the following prerequisites in place:

1. iCIMS Account: Administrative access to your iCIMS account is essential for integration.
2. NTRVSTA Account: Sign up for NTRVSTA and ensure you have the necessary subscription tier that includes AI phone screening features.
3. Integration Credentials: Gather API keys and any necessary integration documentation from both platforms.
4. Time Estimate: Most teams complete the setup in 1.5 to 2 hours, depending on familiarity with both systems.

Step-by-Step Integration Process

Step 1: Access iCIMS Integration Settings

Log in to your iCIMS account. Navigate to the “Integrations” section in the settings menu.

What You Should See: A list of available integrations, including NTRVSTA.

Step 2: Initiate NTRVSTA Integration

Select NTRVSTA from the list and click on “Connect.” Enter the API key obtained earlier.

Expected Outcome: A confirmation that NTRVSTA is connected to your iCIMS account.

Step 3: Configure AI Phone Screening Parameters

Once connected, configure your phone screening parameters. This includes selecting the types of roles to screen and the questions to be asked.

What You Should See: A user-friendly interface allowing you to customize the screening parameters.

Step 4: Test the Integration

Run a test screening using a sample candidate profile to ensure the integration works smoothly.

Expected Outcome: Successful completion of the test, with feedback provided by the AI system.

Step 5: Launch AI Phone Screening

With the integration tested, you can now launch AI phone screening for live candidates. Set up your job postings to indicate that phone screenings will be conducted.

What You Should See: Candidates receive invitations to participate in AI phone screenings automatically.

Troubleshooting Common Issues

1. Integration Failure: If the integration fails, double-check your API keys and ensure both accounts are active.
2. Screening Questions Not Saving: Ensure you are following the correct format for inputting questions.
3. Candidate Notifications Not Sending: Verify that email settings within iCIMS are configured correctly.
4. Test Candidate Not Receiving Call: Check time zone settings to ensure proper scheduling.
5. AI Not Responding Correctly: Review the screening questions for clarity and adjust if necessary.

Timeline for Full Integration

Most teams complete the setup in 1.5 to 2 hours. Allow additional time for testing and adjustments, which can typically be done within the same day.

Conclusion

Implementing AI phone screening with iCIMS can revolutionize your recruiting process. Here are three actionable takeaways:

1. Prepare Your Accounts: Ensure all necessary accounts and access rights are set up before starting the integration.
2. Follow the Steps Closely: Adhering to the outlined steps will help you complete the integration efficiently.
3. Test Thoroughly: Always run a test screening to identify potential issues before rolling out to candidates.

By embracing AI phone screening, your organization can significantly reduce screening time, improve candidate engagement, and ultimately enhance your hiring success.