How to Implement AI Phone Screening with iCIMS in Just 30 Minutes

As of February 2026, the integration of AI in recruitment processes is no longer a trend but a necessity. In fact, 72% of organizations report that implementing AI tools has significantly reduced their time-to-hire by an average of 30%. If you're using iCIMS as your ATS and are looking to streamline candidate screening with AI phone interviews, this guide will walk you through the setup process in just 30 minutes.

Prerequisites for Successful Implementation

Before diving into implementation, ensure you have the following:

1. iCIMS Account: Administrative access to your iCIMS platform.
2. NTRVSTA Account: A registered account with NTRVSTA for AI phone screening capabilities.
3. Integration Permissions: Ensure that you have the necessary permissions to integrate third-party applications with iCIMS.
4. Time Estimate: Set aside approximately 30 minutes for the integration process.

Step-by-Step Guide to Implementing AI Phone Screening

Step 1: Log into iCIMS

Begin by logging into your iCIMS account. Navigate to the "Integrations" section in the settings menu.

Expected Outcome: Access to the integrations dashboard.

Step 2: Select NTRVSTA Integration

In the integrations dashboard, search for "NTRVSTA" and click on the integration option.

Expected Outcome: The NTRVSTA integration page will load, providing you with setup instructions.

Step 3: Configure API Credentials

You will need to input your NTRVSTA API credentials. This includes the API key and any necessary authentication tokens.

Expected Outcome: Successful API connection confirmation with NTRVSTA.

Step 4: Set Up Screening Criteria

Define the screening criteria based on the roles you are hiring for. This can include skills, experience levels, and other parameters that NTRVSTA's AI will use to evaluate candidates.

Expected Outcome: Customized screening criteria set up for your specific job roles.

Step 5: Test the Integration

Run a test by selecting a candidate from your iCIMS database to initiate an AI phone screening. Monitor the process to ensure the candidate receives the call and that the screening runs smoothly.

Expected Outcome: Successful test of the AI phone screening process.

Step 6: Go Live

Once testing is complete and you’re satisfied with the results, activate the integration for live candidate screenings.

Expected Outcome: The AI phone screening feature is now live and operational.

Troubleshooting Common Issues

1. API Connection Errors: Ensure that your API credentials are correct and that there are no firewall issues blocking the connection.
2. Screening Criteria Not Saving: Double-check for any unsaved changes before exiting the configuration page.
3. Candidate Not Receiving Call: Verify that the candidate's phone number is correctly entered in iCIMS.
4. Low Candidate Completion Rates: Monitor call times and adjust screening questions based on candidate engagement metrics.
5. Integration Not Showing Up: Confirm that you have the appropriate administrative permissions to view and enable the integration.

Timeline

Most teams complete the setup in just 30 minutes, provided all prerequisites are met and no unforeseen issues arise.

Conclusion: Actionable Takeaways

1. Prepare Your Accounts: Ensure you have administrative access to both iCIMS and NTRVSTA before starting the integration.
2. Define Screening Criteria: Tailor your AI phone screening setup to align with specific job requirements to improve candidate engagement.
3. Test Thoroughly: Conduct tests with real candidates to ensure the system works as intended before going live.
4. Monitor and Adjust: After implementation, regularly review candidate feedback and completion rates to optimize your screening process.
5. Stay Updated: Keep abreast of the latest features from both iCIMS and NTRVSTA to continuously enhance your recruitment process.