How to Configure NTRVSTA for Bilingual Phone Screening in Just 30 Minutes

In 2026, the demand for bilingual candidates has surged, with nearly 25% of U.S. job postings now requiring bilingual skills. This trend is particularly pronounced in sectors like healthcare, retail, and logistics. Organizations that fail to adapt their recruitment processes risk missing out on top talent. Configuring NTRVSTA for bilingual phone screening not only streamlines this process but also enhances candidate experience, achieving completion rates of over 95%. In this guide, we’ll walk you through the setup process, enabling you to implement bilingual capabilities in just 30 minutes.

Prerequisites for Configuration

Before diving into the setup, ensure you have the following:

• NTRVSTA Account: An active account with admin access.
• ATS Integration: Familiarity with your ATS (e.g., Greenhouse, Bullhorn) for smooth integration.
• Language Packs: Ensure you have the necessary bilingual language packs available within your NTRVSTA account.
• Time Estimate: Allocate approximately 30 minutes for the configuration process.

Step-by-Step Configuration Process

Step 1: Log into NTRVSTA

Start by logging into your NTRVSTA account. Navigate to the admin dashboard where you can access configuration settings.

What You Should See: A user-friendly interface with various configuration options.

Step 2: Access Phone Screening Settings

In the dashboard, locate the "Phone Screening" section. This is where you will configure the bilingual options.

Expected Outcome: Clear visibility of current screening settings and options.

Step 3: Select Bilingual Options

Within the Phone Screening settings, find the option labeled "Language Preferences." Here, you can enable bilingual screening.

What You Should See: A toggle option for enabling bilingual capabilities.

Step 4: Choose Supported Languages

Select the languages you wish to support. NTRVSTA offers a range including Spanish, Mandarin, and Portuguese. You can select multiple languages based on your target candidate pool.

Expected Outcome: A checklist of selected languages, ensuring candidates can be screened in their preferred language.

Step 5: Customize Screening Questions

Customize your screening questions to accommodate both languages. NTRVSTA allows you to input questions in each selected language, ensuring clarity and relevance.

Expected Outcome: A bilingual question set ready for use during phone screenings.

Step 6: Test the Configuration

Before going live, run a test screening to ensure everything functions as expected. Check both language options to confirm seamless operation.

What You Should See: A successful test call in both languages with clear prompts.

Step 7: Launch Bilingual Screening

Once testing is complete, you’re ready to launch. Notify your recruiting team about the new bilingual capabilities and provide them with any necessary training.

Expected Outcome: Ready-to-use bilingual phone screening for all incoming candidates.

Troubleshooting Common Issues

1. Language Not Available: Ensure the language pack is correctly installed in your account.
2. Screening Questions Not Appearing: Verify that questions are saved and linked to the correct language setting.
3. Candidate Reports Missing: Check integration settings with your ATS to ensure data flow is uninterrupted.
4. Audio Issues: Test your phone system to confirm it supports bilingual screenings.
5. Configuration Changes Not Saving: Refresh the page after making changes to ensure they are applied.

Timeline for Setup

Most teams can complete the bilingual phone screening setup in 2-3 business days, including testing and team training. However, the configuration itself takes just 30 minutes.

Conclusion

Implementing bilingual phone screening with NTRVSTA is a strategic move that enhances your recruitment process. Here are three actionable takeaways:

1. Prepare Your ATS: Ensure your ATS is integrated and ready for bilingual data capture.
2. Test Thoroughly: Always conduct a test run to ensure both language options are functioning correctly.
3. Train Your Team: Educate your recruiting team on the new capabilities to maximize candidate engagement.

By following these steps, you can effectively tap into a broader candidate pool and streamline your recruitment process, making it more inclusive and efficient.