How to Configure AI Phone Screening for Multilingual Candidates Within 1 Hour

As of July 2026, organizations are increasingly recognizing the necessity for multilingual capabilities in their recruiting processes. In fact, companies that implement multilingual screening can increase their candidate pool by up to 30%. This article will guide you through configuring AI phone screening to accommodate multilingual candidates efficiently and effectively—within just one hour.

Prerequisites for Configuration

Before diving into the setup, ensure you have the following:

1. NTRVSTA Account: Create or access your account with administrative privileges.
2. ATS Integration: Confirm that your applicant tracking system (ATS) is compatible with NTRVSTA (e.g., Greenhouse, Workday, Bullhorn).
3. Language Pack Access: Ensure that you have activated the language packs for the languages you wish to support (Spanish, Mandarin, etc.).
4. Time Estimate: Allocate approximately 60 minutes for the setup process.

Step-by-Step Configuration Process

Step 1: Log in to Your NTRVSTA Account

• What You Should See: The NTRVSTA dashboard displaying your current projects and settings.

Step 2: Navigate to Phone Screening Settings

• Expected Outcome: Access to the configuration panel for phone screening options.

Step 3: Select Multilingual Options

• Action: In the settings, locate the multilingual configuration section.
• What You Should See: A dropdown menu listing available languages.

Step 4: Choose Your Languages

• Action: Select the languages you want to enable for phone screening.
• Expected Outcome: Confirmation that the languages have been successfully activated.

Step 5: Configure Screening Questions

• Action: Set up your screening questions for each selected language.
• Expected Outcome: A clear list of questions tailored for each language, ensuring cultural relevance and clarity.

Step 6: Test the Configuration

• Action: Run a test call for each language option.
• What You Should See: A successful connection and clear audio for both the interviewer and candidate.

Step 7: Save and Deploy

• Action: Save your settings and deploy the multilingual screening feature.
• Expected Outcome: A notification confirming that the configuration is complete.

Troubleshooting Common Issues

1. Issue: Language not appearing in the dropdown.

   • Solution: Verify that your language pack is activated in your account settings.

2. Issue: Poor audio quality during test calls.

   • Solution: Check your network connection and ensure all audio devices are functioning properly.

3. Issue: Questions not translating correctly.

   • Solution: Review the questions and make manual adjustments as necessary.

4. Issue: Inability to save settings.

   • Solution: Ensure you have administrative access and try refreshing the page.

5. Issue: Notifications not being sent to candidates.

   • Solution: Confirm that your ATS is correctly integrated and that notifications are enabled.

Timeline for Completion

Most teams complete this configuration in under one hour, allowing for prompt deployment of multilingual AI phone screening capabilities.

Conclusion: Key Takeaways

1. Prepare Your Tools: Ensure you have all necessary accounts and access before starting the configuration.
2. Follow the Steps: Stick to the outlined steps for a smooth setup experience.
3. Test Thoroughly: Always run test calls in each language to ensure clarity and functionality.
4. Troubleshoot Quickly: Familiarize yourself with common issues to resolve them efficiently.
5. Stay Updated: Regularly check for updates to language packs and features in NTRVSTA.