How to Configure AI Phone Screening for Multilingual Candidates in 2026

In an era where 80% of candidates prefer phone interviews over video formats, configuring AI phone screening for multilingual candidates is not just an option; it’s a necessity. Organizations that effectively implement multilingual capabilities can boost their candidate engagement rates by up to 40%. This article will guide you through configuring your AI phone screening system to cater to diverse language needs, ensuring you don't miss out on top talent because of language barriers.

Prerequisites for Configuration

Before diving into the configuration steps, ensure you have the following:

1. Accounts: Access to your AI phone screening platform, such as NTRVSTA.
2. Admin Access: Administrative rights to modify settings and integrations.
3. Time Estimate: Allocate approximately 30 minutes for the full setup.

Step-by-Step Configuration Guide

Step 1: Log Into Your AI Phone Screening Platform

• Expected Outcome: You should see the dashboard with options for configuration settings.

Step 2: Navigate to Language Settings

• Expected Outcome: Access the section dedicated to language preferences. Here, you’ll find options for adding or modifying languages.

Step 3: Select Multilingual Options

• Expected Outcome: Choose from supported languages (e.g., Spanish, Portuguese, Mandarin). NTRVSTA supports 9+ languages, ensuring a wide reach.

Step 4: Customize Screening Questions

• Expected Outcome: Create or modify screening questions tailored for each language. Ensure clarity and cultural relevance to avoid misunderstandings.

Step 5: Test the Configuration

• Expected Outcome: Run a test screening in each selected language. Confirm that the system accurately captures candidate responses.

Step 6: Integrate with Your ATS

• Expected Outcome: Ensure that your AI phone screening software integrates seamlessly with your ATS, such as Greenhouse or Lever, to facilitate data flow and reporting.

Step 7: Save and Launch

• Expected Outcome: Save all changes and launch the multilingual phone screening option. Monitor initial interactions for any adjustments needed.

Troubleshooting Common Issues

1. Language Not Appearing: Ensure that the language pack is installed and activated in settings.
2. Candidate Feedback Issues: Check if questions are clear and culturally appropriate.
3. Integration Failures: Verify API connections with your ATS.
4. Response Accuracy: Ensure the AI is trained on multilingual datasets for better understanding.
5. System Lag: Restart the application if response times are slow during testing.

Timeline for Setup

Most teams complete the configuration in about 30 minutes. However, for larger organizations with complex setups, it may extend to 1-2 business days to ensure thorough testing and integration.

Conclusion: Key Takeaways

1. Prioritize Language Needs: Understand the languages your candidate pool speaks and configure accordingly.
2. Test Thoroughly: Always run tests in each language to ensure clarity and effectiveness.
3. Integrate Efficiently: Ensure your AI phone screening tool works with your existing ATS for smooth data management.
4. Monitor and Adjust: After launch, keep an eye on candidate interactions for continual improvement.
5. Engage Candidates: Offering multilingual options can significantly enhance candidate experience and engagement rates.